frequently asked questions

We are an Australian business located in Melbourne, Victoria.

Unfortunately we are currently unable to provide click & collect services.

Shipping costs vary depending on what country you are shipping to and if you choose from the express or standard options.

Our shipping rates can be found here

We endeavour to dispatch parcels within 24-48 hours of placing your order between Monday – Friday. Please note, once parcels are handed over to our carriers we have limited control over delivery timeframes.

All Australian orders are sent via Australia Post. See their shipping times below;

STANDARD SHIPPING:
- Same state: 2–5 business days
- Interstate (metro to metro): 3–6 business days

EXPRESS SHIPPING:
- Same state: Up to 2 business days
- Interstate (metro to metro): 2–4 business days

All International orders are sent via Fedex Express or Australia Post Express and may take up to 7 business days.

Confirmation emails are sent once you checkout using your email address.

Please check all junk folders in your inbox and spam folders as they may be hiding in there.

If you still can’t find your confirmation email or you have forgotten to include your email address, please email us at hello@primi.com.au

We accept payments via all major credit card providers aswell as Buy Now, Pay Later options including;

Afterpay, Klarna Layby, Shop Pay, ZipPay, PayPal.

We also offers store gift cards & store credits.

Primi is an Australian brand & generally runs true to size. Every product page has its own sizing details under the product descriptions which includes sizing notes and recommendations.

If you need assistance with sizing, please feel free to email us a hello@primi.com.au

At Primi we are dedicated to developing and delivering high quality basics, essentials & everyday wear for all women.

We design all our styles with the utmost care & use fabrics that undergo third party quality testing.

We partner with suppliers who are experts in manufacturing & fabric innovation. Our suppliers comply with Qualspec audits and are registered with Sedex, an organization that leads responsible sourcing and manufacturing. 

If you change your mind for any reason within 14 days of receiving your order, we offer refunds or 110% store credits subject to the conditions outlined on our returns page.

All returned items must be in original, unworn condition (free of odours and marks). All 'final sale' items cannot be returned for a refund or store credit unless faulty.

Garments that do not meet our return conditions may be subject to refusal and returned back to you at your expense.

REFUNDS: If you choose to use our return label we will deduct $10 from your refund.

110% STORE CREDITS: If you wish to return for a 110% store credit, return postage is free of charge.

We work fast, but we will try our best! If your order hasn't been packed or shipped, we will try our best to cancel and refund you the full amount.

If you would like to cancel your order, please email us at hello@primi.com.au

Primi is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

Please check with your local customs office for further information as it is the responsibility of the customer.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order

If you believe your parcel is lost or stolen, please contact us immediately in order for us to investigate further.

Please ensure your postage details are correct prior to finalising your order. We will endeavour to rectify the issue to the best of our ability, however please note that we are not liable for lost or stolen packages.