Shipping Information
We aim to dispatch all orders within 24 - 48 hours between Monday - Friday.
Our warehouse is based in Melbourne, Australia, therefore shipping times may vary depending on your location. Orders received after 12pm on a Friday will not be processed until the following Monday. 24 - 48 hour dispatch may also not be applicable on orders placed during peak periods (Sale or Public Holiday periods).
Please note the below shipping times are additional to the dispatch time. This is an estimate only.
Australia Shipping Rates
Free standard shipping orders over $150 AUD
Free express shipping orders over $300 AUD
Orders under $150 AUD
- Standard - $10.00 AUD flat rate
- Express - $15.00 AUD flate rate
Australia Shipping Times
Express Post: 1-5 business days once shipped
Standard Post: 2-8 business days once shipped
We are currently partnered with Australia Post for all orders within Australia. Please note delivery times are estimated based on Australia Post delivery schedules, timeframes may vary particularly during peak retail seasons.
New Zealand
Express Shipping (Flat Rate): $15 AUD
Fedex Express - 5-8 business days
United States
Express Shipping (Flat Rate): $20 AUD
Fedex Express - 5-8 business days
Canada
Express Shipping (Flat Rate): $25 AUD
Fedex Express - 5-8 business days
Singapore
Express Shipping (Flat Rate): $25 AUD
Fedex Express - 5-8 business days
Rest of the World
$35 AUD for orders up to $300 AUD
Free shipping for orders over $300 AUD
International Customs & Taxes
It is the customer's responsibility to be aware of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order. Primi will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense.
Please note: Due to recent changes in U.S. customs and import regulations, some orders may be subject to additional duties or tariffs upon arrival. These charges are determined by U.S. Customs and are the responsibility of the customer. We recommend checking with your local customs authority for the most up-to-date information before placing your order.
We are not responsible for any delays or additional costs incurred due to customs processing. By placing an international order, you agree to any applicable import duties and fees required by your country’s regulations.
Shipping Conditions
LOST & STOLEN PARCELS: It is the customers responsibility to nominate a safe and secure shipping address. Primi is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
LATE PARCELS: Once orders are lodged with our shipping provider, Primi is not responsible for late or delayed parcels.
RETURN TO SENDER PARCELS: Return to sender parcels will incur a $10 return shipping fee.